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Account Manager - REMOTE

Community.co is seeking a full-time Account Manager to join our EXEC team. The right person for the job will have an entrepreneurial spirit, and willingness to wear many hats, including supporting our partnerships team at various parts of the sales & post-sales process, as well as helping our Members get the most out of their membership benefits, or fielding Member questions with our support team. This is a great opportunity to get in at the ground level of a growing area of our company.

 

Who we are

Community.co has pioneered the business of community for over a decade. We build, acquire and manage professional communities of all shapes and sizes. To date, we’ve represented 50+ communities and 25K+ members, powered by our team of 200 people worldwide.

Our communities include Forbes Councils, Newsweek Expert Forum, Rolling Stone Culture Council, Fast Company Executive Board, Business Journals Leadership Trust, and YEC, a council for the world’s most successful young entrepreneurs.

 

Who you are

The right candidate cares deeply about creating a personal, positive experience for our Members, even when dealing with large volume. You excel at spotting the “human” element inside of every interaction. You are a great communicator on the phone and over email and take the time to get to know people and help them understand our products and benefits. You thrive in a remote work environment, and welcome both the freedom and responsibility that comes with it. You will report to, and work closely with, the Head of EXEC as this role is pivotal in influencing Member behavior, engagement, and success. You also thrive in an entrepreneurial environment and enjoy the excitement of facing new challenges each day, then finding and presenting solutions that can have a direct impact on the growth and success of the business. The right person should have a blend of customer support, sales, and account management skills. The perfect person will have a knowledge and understanding of executive business travel, luxury hotels & travel, and perhaps even experience as the executive assistant of a frequent business traveler.

 

Key Responsibilities

  • Manages the service of a portfolio of partner accounts across the EXEC portfolio of travel, hotels, lifestyle, and business benefits.
  • Manages the creation of new benefits & maintenance of existing benefits.
  • Monitors & evaluates partner benefits to ensure they are in working order & optimized for the most efficient redemption processes and best user experience for our Members.
  • Supports the onboarding & customer service for new and existing EXEC Members to improve retention and ensure a premium user experience across all areas of their Membership.
  • Develops positive relationships and keeps in contact with clients, answers their questions, and resolves conflicts and provides solutions to issues that arise.
  • Researches and evaluates complaint reports to detect patterns, formulates solutions, and reports needed actions to appropriate individuals, departments, or committees.
  • Works with members on complex issues to offer mutually acceptable alternatives to problems and complaints.
  • Tracks membership and maintains a log of all information/communications related to members.
  • Monitors departmental statistics, reports results, and develops action plans that address deficits.
  • May attend trade shows and conferences.

 

Qualifications

  • Minimum 2-3 years of prior work experience, ideally in a related, fast-paced, entrepreneurial environment
  • Bachelors Degree
  • Exceptional communication skills – written & phone
  • Customer Service & some sales experience (or an interest in partnership development & sales)
  • Technically sound and comfortable across a variety of website management tools, CRM’s, Microsoft Word/Powerpoint, social media management for enterprise, and Hubspot/email marketing tools are a plus.

 

Preferred qualifications

  • Excellent communication & problem solving skills
  • Self-starter with a get it done attitude. You’re always the one that gets group projects across the finish line, not the one waiting to be told what to do next.
  • Experience with the luxury hotel & travel market, especially an understanding of corporate hotel programs, elite status programs, and other perks
  • Comfortable interfacing & interacting with busy, high-profile business executives and their assistants.
  • Excited to build & grow a business from the ground up

 

Additional benefits

  • A growing team with opportunities to develop with a thriving company
  • Use new technology & solve interesting problems
  • 100% remote, work where you want
  • 401K with up to 4% company match
  • Generous paid time off + all major US holidays
  • Medical, dental, vision coverage [company pays $475 - $735]
  • Technology reimbursement program

 

To apply

Apply now

Please note that this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required for this role and responsibilities may change at any time.

We are an equal opportunity employer.

At Community.co, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Community.co is also committed to compliance with the Americans with Disabilities Act (ADA). While performing the duties of this position, the employee is regularly required to talk, hear and see. We will ensure that persons with disabilities are provided reasonable accommodations.