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Head of Community, Product

The Head of Community, Product will own the successful delivery of a new social platform across our portfolio of brands, and help set our vision of online community across the company.

Drawing on a mix of experience and best practices, you will set the roadmap and feature requirements that drive engagement and adoption and enable us to scale a personalized, “micro-community” approach catered to the professional members (who come from nearly every industry and executive role) we serve at Community.co.

Who We Are

Community.co is a provider of community-driven programs for media companies and global brands such as YEC, a council for the world’s most successful entrepreneurs, and branded councils in partnership with Forbes, Rolling Stone, Newsweek, Fast Company and Business Journals.

We have big goals for 2021. We’re a collaborative, and accountable, fully remote group that is looking for the next addition to our team to build great things together and position our communities for growth.

Who You Are

  • A true community builder | You are an innovator with a strong vision for what “community” means in 2021 and beyond – and you are comfortable advocating for that vision in front of key stakeholders.
  • Adaptive and collaborative | Our team is close-knit and supportive, but we are working with a lot of unknowns – you must be comfortable with ambiguity and change, and able to both roll up your sleeves and understand how to create shared accountability.
  • A strong communicator with an analytical mind | You are able to advocate for high-level goals by drawing on a wealth of resources (user research, data, personal experience) to articulate the problems you’re trying to solve.

Responsibilities

  • Own and operationalize the successful delivery of our new members-only community platform. You’ll work with senior management to deliver a 90-day plan to accelerate and scale the product rollout to new communities/verticals; some hands-on work will be required!
  • Design and implement best practices for community strategy, both from a product perspective (defining feature requirements and KPIs) and an operational perspective (introducing best practices and playbooks for community team).
  • Work with BI and UX to develop, execute and analyze user research to better understand social on the micro-community level, and inform senior management of findings.
  • Define and drive clear departmental KPIs in conjunction with our product and BI teams, and then report on them to internal stakeholders.
  • Develop growth strategy for community platform post-MVP that delivers user value and retention lift.

Qualifications

  • Minimum 7 years of experience in any combination of the following areas, with preference given to candidates with direct community-building experience:
    • Direct experience growing/owning/managing or marketing a community in the online space.
    • Program or product management
    • Product creation (nontechnical) with a strong membership, social media or community component
  • Demonstrated understanding of best practices for virtual community management, including KPIs, communications and notifications environments, engagement strategy, risk and governance.
  • Strong communications and analytics skills. A key to success in this role is your ability to convey complex ideas across different functional units of the business.
  • Understanding of basic agile and UX principles.
  • Social media marketing and audience development is a plus.
  • Some experience with tools like HubSpot, Figma, InVision or similar, Google Suite, Zoom, etc.
  • 5+ years of direct management/team-building experience is a big plus.

Additional Details

  • A growing team with big opportunity
  • The chance to develop with a thriving company
  • Use new technology & solve interesting problems
  • Medical, dental, vision coverage (company pays $475 – $735)
  • 401K with up to 4% company match
  • 100% remote, work where you want
  • Generous paid time off + all major US holidays

To Apply

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Please note that this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required for this role and responsibilities may change at any time.

We are an equal opportunity employer.

At Community.co, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Community.co is also committed to compliance with the Americans with Disabilities Act (ADA). While performing the duties of this position, the employee is regularly required to talk, hear and see. We will ensure that persons with disabilities are provided reasonable accommodations.