Director of Member Communications (Remote)

We have an excellent remote opportunity for a Director of Member Communications.

If you are self-motivated, a self-starter that is an exceptional storyteller, writer and willing to roll up your
sleeves and drive content creation and execution – we want to hear from you.

The ideal candidate is strategic, detail-oriented and proactive. You spot new opportunities and fix problems. You write and communicate like the “real-live human” you are, not a professional robot.

You are aware of everything happening in the organization and leverage our communications to get members to take action. You thrive in a remote work environment, and welcome both the freedom and responsibility that comes with it.

Who we are

Community.co is a provider of community-driven programs for media companies and global brands such as YEC, a council for the world’s most successful entrepreneurs, and branded councils in partnership with Forbes, Rolling Stone, Newsweek, Fast Company and Business Journals.

We have big goals for 2021. We’re a collaborative, and accountable, fully remote group that is looking for our next addition to the team to build great things together and position our communities for growth.

Who you are

  • Optimistic and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be an advocate of environments that are comfortable with ambiguity and encourage collaboration.
  • A builder | Process-oriented and an innovator with a strong point of view and distinct voice.
  • Detail oriented | Sharp attention to detail and a drive for perfection. Conscientious and adept at problem-solving through critical thinking.
  • A strong communicator | Superior presentation skills and excellent communication and analytical skills. Influences without authority and fosters an environment of shared accountability.
  • Fast paced | Ability to work under deadlines in a fast-paced environment to plan and coordinate all aspects of the process.

Responsibilities

  • Responsible for creating, implementing and measuring the success of a comprehensive communications program across all our communities that shapes how our members perceive us and how they interact with us. Build a smart plan and see it through.
  • Learn what we are currently doing across all channels to engage with members, and work on how we can do it better, both from a content and a technical perspective.
  • Help optimize email deliverability, open rates, click-thru rates and anything else that helps us reach our members. Find our gaps and close them.
  • Get laser-focused on new member onboarding and the first impressions we create. Help develop strategies to get new members activated quickly to improve first-year retention, which is a critical success metric.
  • Create smart KPIs for the team, and track month-over-month improvements. Measure everything so we can work smarter.
  • Explore new ways of connecting with members – new channels, text messaging, video, etc. We need to reach our members in the manner in which they want to be reached, not just what’s always been done.
  • Collaborate with product team to develop strategies and systems for personalization, including segmentation and dynamic content
  • Lead the Communications staff and help them learn and grow professionally.
  • Oversee the accuracy and depth of our member contact information, because we can’t talk to them if we don’t have good ways to reach them.
  • Help drive member communications strategies and plans, including creating campaigns, and executing across multiple channels.
  • Create original content and oversee execution of various communications activities.
  • Help repurpose and integrate content for multiple channels and ensure that messaging and stories are coherent and consistent across multiple types of content.
  • Develop and institute communications protocols, best practices, and processes that will drive greater efficiencies in how we work and operate as a communications team.

Qualifications

  • 5 years of experience, ideally with a marketing agency
  • Previous experience executing results-driven communication campaigns and demonstrated ROI.
  • Bachelors in Journalism, Marketing, PR, English, Communications or related field
  • Exceptional ability to write and communicate clearly and concisely
  • An exceptional storyteller that knows how to mine for great stories
  • Must be able to simultaneously focus on big picture, details, and driving results
  • Strong strategic thinking and ability to influence at all levels
  • Knack for translating complex topics into compelling, digestible stories
  • Deep experience executing coordinated, company-wide communications strategies
  • Uncanny ability to connect the dots across multiple initiatives
  • Superb organizational, project, and time management skills to meet deadlines
  • Strong spirit of collaboration and proven ability to work across different groups
  • Can give feedback thoughtfully and receive it gracefully
  • Passion for creating excellent, high-quality deliverables
  • Highly self-motivated and results-driven with a can-do attitude

Additional details

  • A growing team with big opportunity
  • The chance to develop with a thriving company
  • Use new technology & solve interesting problems
  • Medical, dental, vision coverage (company pays $475 – $735)
  • 401K with up to 4% company match
  • 100% remote, work where you want
  • Generous paid time off + all major US holidays

Please send your resume to mike.schrade@community.co with “Director of Member Communications” in the subject line. Please note that this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required for this role and responsibilities may change at any time. Please explain WHY you want to work for Community.co and WHY you are perfect for the job in your cover letter.

Please note that this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required for this role and responsibilities may change at any time.

We are an equal opportunity employer.

At Community.co, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Community.co is also committed to compliance with the Americans with Disabilities Act (ADA). While performing the duties of this position, the employee is regularly required to talk, hear and see. We will ensure that persons with disabilities are provided reasonable accommodations.